These general conditions of online sale (hereinafter “CGV”) govern the contract of sale (hereinafter, the “Contract”) of the products (hereinafter, the “product” or “products”) offered by

La Siciliana Quality SRL
Via XXV Aprile, 92
92100 Agrigento
Italy P.I. 02916940840

through its website (hereinafter, the “website”) to users of the site (hereinafter, the “customers” or the “customer”).
These general conditions of sale have as their object the definition of the rights and obligations of the parties in the context of a distance sale of goods offered in the online store in accordance with the current regulation on electronic commerce and distance contracts.

Company data:
La Siciliana Quality SRL
Via XXV Aprile, 92
92100 Agrigento
Italy P.I. 02916940840

All information contained on the website (hereinafter referred to as the Website) is in Italian.
The customer declares to have read all the above information and general conditions of sale, before placing the order.

1. Acceptance of General Sales Conditions

The customer, with his purchase order, unconditionally accepts and undertakes to observe in its relations with La Siciliana Quality SRL of Arcidiacono Maria, the general conditions and payment below, declaring to have read and accepted all the indications to He provided, also acknowledging that the application of any other clause is excluded unless the same are previously agreed in writing with La Siciliana Quality SRL of Arcidiacono Maria.

2. Territory and coverage of the offer

The present version of the general conditions of sale refers to sales made to consumers having their domicile or their residence in Italy.

3. Client’s obligations

The General Conditions of Sale must be examined ON LINE by the visitors of the shop before placing an order in any way in which this is then completed (telephone, email, internet, other). The submission of the order confirmation therefore implies full knowledge of these General Terms and Conditions of Sale and their full acceptance. The customer agrees, also, once the purchase process is concluded, to print and keep these general sales conditions, already viewed and accepted during the whole purchase process.
The Customer provides for the purchase of products by consulting the descriptive and technical sheets present ON-LINE and is therefore solely responsible for the choice and suitability of the product for the purpose.

4.Assumption of responsibility

It is the responsibility and the obligations of the purchaser to inquire about the specific compatibility of what they intend to buy with their needs.
The technical and functional characteristics related to the products published by La Siciliana Quality SRL of Arcidiacono Maria, through their informative messages on the internet pages describing the articles are those communicated by the respective producers.
Sicilian quality SRL of Arcidiacono Maria assumes no responsibility for the truthfulness and completeness of such information. The images of the products are indicative and not binding.
The Products are not supplied on trial. Although the Website can provide information on the characteristics of the Products, the Customer is responsible for the selection of the Products ordered and for the compliance and conformity of the specifications indicated. The photographs and video presentation of the products accompanying the descriptive information are published on the website for descriptive purposes, taking into account the fact that the quality of the images, including an exact visualization of the color variations, may depend on software and computer tools used by the customer when connecting to the site. The Sicilian quality SRL of Arcidiacono Maria, assumes no responsibility for the problems caused to the customer by the use of the site and the technologies used as not dependent on their own will.


The purchase is made by the customer and relates to the products as illustrated and described ON-LINE in the relative descriptive and technical sheets.
The price established for purchase is fixed and final. It does not include separately invoiced delivery costs, which will be indicated in the order confirmation.
For a delivery in the European Union, prices are inclusive of VAT applicable to the order day.
Therefore, VAT is included.
No other customs tax or VAT will be payable for delivery within the European Union. Any change in the applicable rate may affect the selling price of the products in the catalog.
For delivery outside the European Union, the customer must pay customs duties, VAT or other taxes related to the import of products in the country where the delivery will be made.
The relative formalities are exclusively charged to the customer, unless otherwise indicated. The customer is solely responsible for verifying the possibility of importing the ordered products with regard to the territory law of the country of delivery.

6. Payments and invoicing

The customer agrees to pay, if necessary, and this directly to the courier or to the carrier, customs duties, VAT or other taxes related to the import of products in the countries where the delivery will take place.
The payment of the purchased products and the relative shipping costs must be made by the customer using these methods: Paypal, Satispay. (The various payment tools options will be further specified during the purchase process)
The Products ordered remain the property of La Siciliana Quality SRL of Arcidiacono Maria until the final payment and in full of their price (pursuant to Art. 1523 and following of the Civil Code). Sicilian quality SRL of Arcidiacono Maria reserves the right to claim the ordered Products in case of non-payment.
In this hypothesis and at the request of La Siciliana Quality SRL of Arcidiacono Maria, the Customer undertakes to return any unpaid Product, with expenses at its own expense.
Each order of the Products transmitted to constitutes a contractual proposal of the Customer. The fulfillment of the order by is equivalent to confirmation and acceptance of the same.
The tax documentation relating to the Products ordered will be issued by La Siciliana Quality SRL of Arcidiacono Maria at the time of shipment of the Products to the Customer.
The buyer customer undertakes to provide the exact indications for the shipping and billing address; in case of incorrect sending of these data all the possible additional costs of recovery and reshipment are charged to the buyer customer.

7. Delivery of products and execution of the order

The products purchased will be delivered by La Siciliana Quality SRL of Arcidiacono Maria, by courier or carrier, to the address indicated by the Customer as the destination address.
For our shipments we rely on the express courier service to guarantee the quality of service and the integrity of the Products.
The duly packed goods travel on behalf of and at the risk of the buyer from the moment of delivery to the carrier.
At the time of delivery, the customer must verify the integrity of the packages.
In case of delays, failures, total or partial losses, the customer has the right to appeal to the carrier without the responsibility of ever being taken into consideration.
Therefore, upon delivery, La Siciliana Quality SRL, advises the customer to proceed with the verification of the status of the products delivered before signing the notice of receipt of the package. Once the acceptance signature is affixed, it will no longer be possible to contest any damage or aesthetic anomalies reported on the products. We remind customers that it is their duty to open the contents of the package if there are signs of damage on the packaging.
If he finds anomalies in the product, he must refuse the delivery of the products or accept them by putting in writing in the acknowledgment of receipt his reservations, detailed and dated. A copy will be sent to La Siciliana Quality SRL, Via XXV Aprile, 92 – 92100 Agrigento – Italy
Normally deliveries take place within 3/4 days for Italy and 8/10 days for European destinations only for products available.
Deliveries for products not available in stock take place within 1/8 weeks of receipt of the credit.
The shipping terms indicated on the site, although carefully evaluated, must be considered non-binding for La Siciliana Quality SRL, which can subsequently confirm or modify them, according to their actual needs. Shipping times are shown in working days.
Delivery times are indicative if there are no physical or structural impediments (eg incorrect addresses) or force majeure events such as strikes, natural disasters, problems related to transport / supply /, exchange rate fluctuations, government actions and / or regulations. If the event of force majeure persists for more than two months compared to normal delivery times, each Party will have the right to withdraw from the contract, without any compensation being due to the other party.
Delivery is considered as executed from the moment the Product is delivered to the Customer. The delivery document issued by the carrier, dated and signed by the Customer upon delivery of the Product, will constitute proof of transport and release of the goods.
In the event of an error concerning the Product, the Customer undertakes to return said Product or Products concerned to La Siciliana Quality SRL within 7 (seven) days of receipt, provided they are returned with the closed packaging, in their original state and packaging with the accompanying documents.
The delivery of products, unless otherwise specified, is always understood to be on the street level.
The customer, by purchasing, accepts these conditions.

8. Availability of products

The definition of the warehouse on the virtual store is purely fictitious; it could happen that a purchased item is temporarily not present. In this case ensures the regular fulfillment of the order, reserving the right to request the goods temporarily not present at its suppliers. In this case, the purchaser will not be able to exercise the right of withdrawal due to the lack of immediate delivery, or rather late delivery compared to what is explicitly reported in the product data sheet.
The customer by purchasing accepts these conditions.

9.Collection of products in case of customer absence

In case of absence of the recipient during the delivery, the carrier will leave a notice of passage to the delivery address indicated by the customer. The products must be collected at the address and in the manner indicated by the carrier.
In case of failure to collect within the deadline set by the carrier, the products will be returned to La Siciliana Quality SRL.
In this case the customer will not be entitled to any refund. The costs related to the transport of products returning to La Siciliana Quality SRL, will be charged to the customer.

10. Substitutions

The replacement practice will be started as soon as we receive the photographic documentation produced by the customer who has to be received in the immediate period after delivery.
However, it will be our commitment to operate with the utmost speed in order to reduce waiting times.

11. Return of goods

In the case of damaged goods, the same can be returned to La Siciliana Quality SRL within 14 days of delivery.
The shipping and packing costs for the return of the shipment are charged to La Siciliana Quality SRL of Arcidiacono Maria.
The faulty goods will be replaced or refunded if it is not possible to replace it with the same product.
Should the Customer receive packages visibly damaged by the courier and / or carrier (broken or visibly damaged packaging), proceed as follows:
– If it is more than one package, reject only the damaged package to the sender. We will then contact the customer and arrange replacement and / or refund.
– If instead it is a consignment of a single package, reject the shipment to the sender and as soon as it will then we will contact the customer and arrange replacement and / or refund.
In the event of exhaustion of the broken product, the Customer will be contacted for a possible replacement with an article of equal value and features available or alternatively for the return of the sums paid.

12. Complaints
Claims for non-compliance of the Products delivered with the order must be received in writing directly to La Siciliana Quality SRL of Arcidiacono Maria, immediately after receipt of the goods.
The Customer must keep the original packaging and the delivery document.

13. Warranty – Assistance

Sicilian Quality SRL of Arcidiacono Maria also guarantees the material integrity of the Products at the time of delivery.
Subject to the hypothesis of willful misconduct or gross negligence of La Siciliana Quality SRL of Arcidiacono Maria is now agreed that, if it is established the responsibility of La Siciliana Quality SRL Arcidiacono Maria in any way against the customer – including the case of the total or partial non-compliance with the obligations assumed by Arcidiacono Maria’s La Siciliana Quality SRL towards the Customer as a result of the execution of an order – the responsibility of Arcidiacono Maria Sicilian Quality SRL can not be higher than the price of the Products purchased by the customer and for which the dispute arose.

14. Protection of personal data

The Sicilian Quality SRL of Arcidiacono Maria is the owner of the personal data collected at the time of registration to the site, as well as those subsequently communicated at the time of purchase by the customer, except for the data related to the payment procedure for which reference is made to the banking institutions through which the transaction takes place. For information concerning the processing of personal data, including the rights referred to in art. 7 of Legislative Decree. 196/03, please refer to the detailed information at the following link:
By purchasing the customer accepts these conditions and holds La Siciliana Quality SRL of Arcidiacono Maria unharmed from any revenge or claim of detailed education.

15.Named information

The computerized processing of the information, including the management of the e-mail addresses of the users of the site, is carried out in compliance with the provisions of the law.
The nominative information requested from the Customer is essential for processing and submitting orders, creating invoices. For this purpose, this information may be communicated to the contractual partners of La Siciliana Quality SRL of Arcidiacono Maria.
The Customer may object to such communication and, in accordance with the law, makes use of the right of access, modification, rectification and deletion of data concerning him by contacting La Siciliana Quality SRL of Arcidiacono Maria.
To avoid any attempt of fraud, La Siciliana Quality SRL of Arcidiacono Maria can ask you to prove your identity, your home.

16. Electronic signature

The “validation click” is an electronic signature.
This electronic signature has the same value as a handwritten signature between the parties.

17. Integrality of the contract

These general conditions of sale constitute the entirety of the obligations of the parties.
No other general or particular condition communicated by the Customer may enter or be excluded from these general conditions.

18. Intellectual and industrial property rights

La Siciliana Quality SRL of Arcidiacono Maria informs that the site, as well as all the trademarks and distinctive signs used in connection with the sale of the proposed products, are protected by applicable intellectual and industrial property rights and that any kind of reproduction, communication is forbidden , distribution, publication, alteration or transformation, in whatever form and for whatever purpose they occur Sicilian Quality SRL of Arcidiacono Maria reserves the right to act legally to protect these aspects.

19. Nullity

Should one or more provisions of these general conditions be considered invalid or declared as such in application of a law, regulation or following a final decision taken by a competent jurisdiction, the other provisions will retain all their strength and their value.

20. Applicable law

The contract of sale between the Customer and La Siciliana Quality SRL of Arcidiacono Maria is concluded in Italy and governed by Italian law.

21. Jurisdiction

In the event of litigation and in the absence of an amicable agreement reached between the parties, without prejudice to the possible applicability of mandatory provisions of law to protect consumers (as defined under Article 1 letter b) of Legislative Decree 22 May 1999 n. 185), any dispute in any case connected to these General Conditions will be devolved to the exclusive jurisdiction of the Court of Trapani.
Pursuant to and for the purposes of Articles 1341 and 1342 of the Civil Code, the Customer declares to have carefully read and understood the following clauses of the General Conditions of Sale of La Siciliana Quality SRL of Arcidiacono Maria: 1-2-3-4- 5-6-7-8-9-10-11-12-13-14-15-16-17-18-19-20-21

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